FAQs

delivery information

How long does it take to receive an order?

Our average delivery times are 72 hours working days in mainland France.

What are the shipping fees ?

We deliver everywhere in Metropolitan France, and our delivery costs are FREE.

What happens if no one is home?

Don't worry, your items will be left in your PO box if they are small enough. Otherwise, your package will be left at your post office where you can collect it.

I have the wrong delivery address, what should I do?

Don't panic, if your order has not yet been sent, contact us immediately and we will be happy to update your information. Otherwise and in accordance with our general conditions of sale, once an order has been sent from our warehouse, no further modifications can be made.

How do I apply my promotion code?

Once this action has been completed, validate your selection by clicking on “Payment”. The payment page will open and you can take full advantage of this offer by entering the code, which will automatically apply the discount.

Payment and Return Information

What are the payment methods?

Currently, you can pay by credit card and Paypal on our site. We do not accept bank checks, transfers or payments upon receipt.

What is the deadline for returning a product?

You have 14 days from the date of receipt of your product to make a return.

Can I return any product?

Yes, provided the product is in new, unused condition and in its original packaging.

When will I be reimbursed?

Once we have received the returned product and verified its condition, the refund will be issued within 14 days of receipt.

Information about our balls

Where do Balles2Ping balls come from?

At Balles2Ping, we believe in combining the best of both worlds. Our balls are manufactured in China , the world leader in the production of table tennis equipment, where we benefit from unrivaled expertise and state-of-the-art facilities. However, the soul of Balles2Ping is 100% French .

Founded and managed by a French enthusiast, our company combines Chinese production know-how with French standards and creativity. Every aspect of our balls, from their design to their quality control, is supervised from France. We work closely with our Chinese partners to ensure that each ball meets the highest standards of European table tennis.

By choosing Balles2Ping, you opt for:

International quality at affordable prices

French expertise in table tennis

Local customer service , responsive and attentive to your needs

Support for an innovative French company

Our global approach allows us to offer a product of excellence at a competitive price, while maintaining jobs and expertise in France. This is our way of contributing to the local economy while offering you the best of global table tennis.

Do the balls come in the boxes shown in the photos?

Please note, the box images on our site are mockups used for illustration purposes only. For reasons of logistical efficiency and optimal protection during transport, all our balls are delivered in resistant bags .

This packaging method ensures the integrity of your balls while optimizing shipping costs, allowing you to benefit from our competitive pricing and free shipping. Rest assured that the exceptional quality of our Balles2Ping balls remains the same, whatever their packaging. Our priority is to offer you a high performance product at an unbeatable price.

What are the exact specifications of Balles2Ping balls?

Our balls have a diameter of 40mm+, which means they are slightly larger than 40mm, in line with today's standards. They are made of high quality ABS plastic.

How do your balls differ from other 3-star balls?

Our balls offer the same quality as premium brands, with excellent roundness, consistent bounce and superior durability, all at a more accessible price.

Are these balls suitable for training with a robot?

Absolutely ! Their durability and consistency make them perfect for intensive use with training robots.

Do you offer small quantities to try?

Yes, we offer small quantity packs so you can assess the quality of our balls.

Free delivery

We offer delivery throughout mainland France.

Customer service

We offer after-sales service Monday to Friday.

Secure payment

We use the most advanced technologies in the sector.

Quick delivery

We offer delivery within 72 hours working days.